Key Features
Integrated Messaging – Engage customers via WhatsApp, SMS, email, and social media from one platform.
Automated Workflows – Set up triggers and responses for efficient communication.
Customer History Tracking – View interactions across all channels in a single dashboard.
Multi-Agent Collaboration – Enable teams to manage conversations effectively.
Analytics & Insights – Measure engagement and optimize communication strategies.
How to Manage Omnichannel Communication
Go to Communications > Omnichannel.
Connect your WhatsApp, SMS, email, and social media accounts.
Set up automated responses and chatbots for instant replies.
Assign conversations to team members for seamless support.
Monitor engagement and optimize communication using real-time reports.
For more details, visit How to Set Up Omnichannel Communication?
Quick Tips
🌍 Ensure a consistent brand voice across all channels.
⏳ Automate follow-ups to improve response time and customer satisfaction.
📊 Use analytics to refine communication strategies and boost engagement.