Usage and Customization FAQs

Can String be customized for my business needs?
​Yes, String offers flexible configuration options tailored to your business requirements.

Do I need technical expertise to use String?
​No, String is built for ease of use, and its intuitive interface ensures a smooth experience even for non-technical users. Our team also, will be hand by hand with you to handle all technical staff if needed.

How does lead automation work on String?
​String automates lead management by capturing, scoring, nurturing, and converting leads efficiently.

What communication tools are available in String?
​String provides email, SMS, WhatsApp, chatbots, and cloud call center capabilities.

Can I manage customer support through String?
​Yes, String’s Communication Hub (Connector) allows businesses to handle customer inquiries and automate responses.

Can I create and save campaign templates?
​Yes, String allows businesses to create and reuse templates for emails, SMS, and WhatsApp.

Is there a mobile app for String?
​Currently, String is web-based, but a mobile app may be introduced in the future.

Does String allow for team collaboration?
​Yes, businesses can add team members with different permission levels to manage marketing and sales efforts together.

Can I use String to manage customer relationships beyond sales?
​Yes, String provides tools for ongoing customer engagement, retention, and relationship management.

How can I get started with String?
​Businesses must book a demo with the String team to explore the platform's configuration options.

Is there a free trial available?
​Currently, there is no free trial. Businesses must request a demo to understand how String fits their needs.

What kind of support does String offer?
​String provides hands-on consultation, training, and a help desk for assistance.

How long does it take to set up String?
​The setup time depends on the business requirements, but String is designed for quick and efficient onboarding.

Can I request additional features?
​Yes, businesses can provide feedback and request features that align with their needs.

What training resources does String offer?
​String provides step-by-step tutorials, documentation, and personalized training sessions.

Is customer support available 24/7?
​Support hours may vary, but businesses can submit tickets or access self-service resources at any time.

Can multiple team members access String?
​Yes, businesses can add team members with different permission levels.

Is onboarding included in the setup process?
​Yes, onboarding support is provided to ensure a smooth transition.

Is String available through a subscription model?
​Not yet. String currently operates on a B2B model without subscription plans. A subscription model will be introduced later with specific tools and products.

How is pricing determined for String?
​Pricing is based on the business requirements and customization needed. Businesses can discuss pricing during the demo.

Will there be different pricing tiers in the future?
​Yes, once the subscription model is introduced, various pricing plans will be available.

Are there any hidden fees?
​No, all pricing details will be discussed transparently during the demo.

Can I upgrade my plan later?
​Once the subscription model is launched, businesses will be able to upgrade based on their needs.

Can I cancel my subscription anytime?
​Cancellation policies will be shared and discussed during the demo.

How does String ensure businesses get value for their investment?
​String provides automation, insights, and engagement tools that help businesses maximize their marketing and sales efforts.