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How to Manage Groups?

Groups are essential for organizing your contacts, leads, and customers based on shared characteristics

Samir Rashed avatar
Written by Samir Rashed
Updated over 3 months ago

How to Create Groups and Add Contacts to Groups?!

Follow these steps to create groups and assign contacts or leads:

Creating Groups (Under Automation)

  1. Navigate to the Automation Section:

    • From the main dashboard, go to the "Automation" tab.

  2. Access the Groups Section:

    • Select the "Groups" option from the Automation menu.

  3. Create a New Group:

    • Click on the "Create Group" button.

    • Enter a name for your group (e.g., "Leads from Social Media").

  4. Add Details (Optional):

    • Provide additional details like a description or tags to define the group.

  5. Save the Group:

    • Once complete, click "Save" to create your group.


Adding Contacts or Leads to Groups

Option 1: Using the Contact List

  1. Navigate to Contacts:

    • Go to the "Contacts" section from the main menu.

  2. Select Contacts or Leads:

    • Use the checkboxes to select one or multiple contacts you want to add to a group.

  3. Assign to a Group:

    • Click the "Assign to Group" option.

    • Choose the specific group from the dropdown menu.

  4. Confirm Assignment:

    • Click "Confirm" to complete the process.


Option 2: Adding Directly from the Group Section

  1. Go to Groups in Automation:

    • Navigate to the group where you want to add contacts.

  2. Edit Group Members:

    • Select the group and click "Edit" or "Add Members".

  3. Search and Select Contacts:

    • Use the search bar to find specific contacts or browse through your list.

  4. Save Changes:

    • After selecting the members, click "Save" to finalize.


Tips for Effective Grouping

  • Define Criteria: Use clear and consistent characteristics when creating groups.

  • Regular Updates: Regularly review and update groups to keep them relevant.

  • Automation: Utilize automation workflows to assign contacts to groups based on actions or attributes.

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