With String’s Marketing Hub, you can create and launch WhatsApp campaigns effortlessly. Follow these steps to get started:
Step 1: Integrate WhatsApp with String
Log in to String.
Navigate to Settings under the Management Menu.
Click on Integrations and select WhatsApp.
Connect your WhatsApp Business API account.
Verify the integration and ensure it's active.
Step 2: Access the WhatsApp Campaigns Section
Go to the Marketing Hub from the main menu.
Click on WhatsApp Campaigns to open the campaign dashboard.
Step 3: Create a New Campaign
Click on the “Create WhatsApp Campaign” button.
Add campaign details:
Campaign Name (for internal reference).
WhatsApp Business Number (the sender's number).
Click Next.
Step 4: Add Recipient Details
You have three options to add recipients:
Upload an external CSV file with contacts.
Add manually by entering numbers individually.
Select from an existing contact list in String.
After adding recipients, click Next.
Step 5: Configure Message Details
Choose a pre-approved WhatsApp template or create a new one.
Personalize the message using dynamic fields (e.g., customer name, order details).
Select Language: English or Arabic.
Schedule:
Send immediately.
Choose a future date/time.
Send in batches to control delivery speed.
Click Next.
Step 6: Preview and Send
Click “Preview” to check the message format.
Send a test message to your number.
Click “Send” or “Schedule” to launch your campaign.
Step 7: Track Performance
Go to the Insights Hub to analyze:
Delivery rates – How many messages were successfully sent?
Read rates – How many messages were opened?
Response rates – How many users replied?
Click-through rates (if applicable) – How many users clicked on included links?
