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Chatbots

Chatbots help automate customer interactions, to provide instant responses, guide users, and improve engagement without human intervention

Samir Rashed avatar
Written by Samir Rashed
Updated over 2 months ago

Key Features

  • Automated Conversations – Answer FAQs, collect leads, and assist customers 24/7.

  • Personalized Messaging – Send tailored responses based on user input.

  • Multi-Channel Support – Integrate with WhatsApp, website chat, and social media.

  • AI-Powered Responses – Use smart automation to enhance customer interactions.

  • Lead Qualification – Capture and segment potential customers efficiently.

How to Set Up a Chatbot

  1. Go to Communications > Chatbots.

  2. Click "Create Chatbot" and select a template or build from scratch.

  3. Define conversation flows with triggers, responses, and actions.

  4. Integrate with your CRM, website, or messaging channels.

  5. Test and activate your chatbot for customer interactions.

For a step-by-step guide, visit How to Create and Optimize Chatbots?

Quick Tips

🤖 Keep responses short and natural to enhance user experience.
📊 Use chatbot analytics to track performance and improve interactions.
🎯 Automate lead capture and qualification to boost conversion rates.

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